Work / Texa Desk Our product · Customer service

Texa Desk brings WhatsApp, calls, email, SMS and live chat into one inbox, with an AI that answers customers, acts on their requests and hands over to a person when it should.

Visit texadesk.com
The Texa Desk homepage: “Run every customer conversation from one place.”
The Texa Desk homepage on a phone

Screenshots of the live site.

Type
Our product
Built for
African businesses
Languages
English, Pidgin, Hausa
Pricing
Prepaid credits, in naira

01

Customers write on WhatsApp, call, send voice notes and email, often about the same problem. Most businesses answer from personal phones and shared inboxes, so messages get lost, nobody knows what was promised, and customers wait.

  • Conversations are split across phones, inboxes and people.
  • Most support tools assume email, and English.
  • Chatbots answer questions but cannot check a payment or change an order.

02

One inbox for every channel, with tickets for the team and an AI that understands voice notes, photos and documents. It connects to the systems the business already uses, so it can act on a request, not only reply to it.

  1. 01

    Every channel

    WhatsApp, SMS, email, web chat and phone in a single inbox.

  2. 02

    An AI that acts

    Connected to payments, stores and CRMs, it can look up a payment or an order and do something about it.

  3. 03

    Handover with context

    When a person is needed, the AI hands over with a summary of the conversation.

  4. 04

    Customer research

    Surveys and AI interviews over WhatsApp, web, SMS and email, with consent built in.

  5. 05

    Campaigns

    Outbound messages with frequency caps and do-not-disturb lists respected.

  6. 06

    For developers

    A public API, SDKs in six languages, and chat widgets for web and mobile.

In numbers

  • 5channels in one inbox
  • 9ready-made connectors, from Paystack to Salesforce
  • 6helpdesks Texa AI also works inside, including Zendesk and Intercom

03

  • Live at texadesk.com: businesses can sign up and start with free credits.
  • Now taking on its first businesses.
  • Tested before release: no duplicate replies across 1,000 repeated deliveries, and no data shared between businesses.

Visit texadesk.com

Next case study Texa Point Our product · Business app

Talk to us

We will tell you plainly whether we can build it, and what it will cost. info@texa.ng